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Terms and Conditions
This site sells to UK, EU, USA, Australia and Canada only at present.

For full details on our terms and conditions please contact us on  01225 790452 Mon-Fri 9am-6pm

REFUNDS/RETURNS:- If you are not satisfied with your purchase please contact us on the above number or send the item back to us unused and undamaged with a copy of your receipt, a note included with the item telling us why you are returning it will help and not forgetting to say if you are returning the item for a different size etc or you just want a refund rather than a replacement.  Please do this within 14 days of purchase.  Please use `proof of postage` when returning items as we cannot be held responsible for items lost in the post.

ITEMS PURCHASED WITHOUT PAYMENT ARE HELD FOR 7 DAYS ONLY

If you have received a faulty item again please contact us or send the item back as above details.

RETURN ADDRESS:  

`Richard Head Longbows`

405 The Spa

Melksham

Wilts

SN12 6QL


 

Privacy Policy

This statement covers the services and website provided by Richard Head Longbows

 

Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them

Learn how to remove cookies set on your device

There are two types of cookie you may encounter when using www.richardheadlongbows.co.uk  (and all our other URL`s)

First party cookies: these are the cookies created by EKM, the people who we have our webshop account with,  used to provide information about usage of our site, so we know what items people search for etc.

Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter  or YouTube have their own cookies, which are controlled by them.

 

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.
For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.

 

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it.

PRIVACY POLICY

  1. Using your personal information
    Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

    We may use your personal information to:

    (a) send you general communications when make a purchase or have requested to be notified when an item is back in stock using our automated stock system

    (b) send you email notifications which you have specifically requested;

    (c) deal with enquiries and complaints made by or about you relating to the website;

    We will not provide your personal information to any third parties for any purpose.

    You can elect to no longer receive communications from us at any time.


  2. Security of your personal information
    We will take full technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

    EKM the holders of our website will store all the personal information you provide on our secure (password- and firewall- protected) servers.  We do not hold your details on our own computers.

    Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.


  3. Policy amendments
    We may make amendments to this policy at any time.


  4. Your rights
    You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity.

    We may withhold such personal information to the extent permitted by law.


  5. Third party websites
    The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.


  6. Contact
    If you have any questions about this privacy policy or our treatment of your personal information, please email or write to:

    Richard Head Longbows
    405 The Spa
    Melksham
    Wilts
    SN12 6QL


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